ITE 182 - User Support/Help Desk Principles

Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support. Offered as a dual enrollment (concurrent) course.

Lecture 3-4 hours per week.

3-4 credits